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Frequently asked questions
The lights
Rattan, travertine, marble, natural fabric, jute and hemp. The exact material, with its diameter and height, is listed on every product page.
Very close, not identical. Woven shades are shaped strip by strip, so the weave and the tone vary slightly from one piece to the next. Stone keeps its own pores and veins. Over the years, rattan slowly deepens in color.
For rattan, jute and hemp, dust with a soft, dry brush and keep them away from steam. For travertine and marble, wipe with a soft, dry cloth and avoid water and acidic cleaners. Away from moisture and direct sun, every material keeps its tone longer.
No. Our lights are made for dry indoor rooms. In a bathroom, hang them away from direct water spray, on each side of the mirror for example.
Choosing and installing
Over a dining table, pick a shade about half to two thirds the width of the table. Over an island, two or three smaller pendants usually look better than one very wide one. Every size is listed in inches on the product page. Send us your measurements and we will tell you which diameter fits.
Over a dining table, leave 30 to 34 inches between the tabletop and the bottom of the shade. Over a kitchen island, 30 to 36 inches. With nothing below, keep at least 7 feet between the floor and the shade.
Yes. Every light is wired for 110-120 V, the US standard, and connects to a regular ceiling junction box like any fixture.
A pendant connects to an existing ceiling box. If you are not comfortable working with wiring, a licensed electrician will install it quickly.
A pendant hangs from a cord, ideal over a table or an island. A flush mount sits close to the ceiling, for rooms with lower ceilings or for hallways.
No, so you can choose your own warmth. Most designs take a standard medium base E26 bulb; a few stone designs take a small G9 bulb, shown on their page. A warm white LED around 2700 K brings out the weave and the stone.
Orders, shipping and returns
We ship across the United States. Shipping is free on every order, with no minimum. Allow 4 to 8 business days in total: 1 to 2 business days to prepare your order, then 3 to 6 business days in transit. We email you a tracking link as soon as it ships.
Yes. You have 14 days from delivery to change your mind, no reason needed. You then have 14 days to send the item back, complete and in its original packaging; return shipping is paid by you. We refund you within 14 days of receiving it.
If the light arrives damaged or defective, it is different: send us a photo within 48 hours, we replace or refund it, and return shipping is on us.
Yes. Two or three lights can be different designs, sizes or materials, and the Pair or Trio discount applies automatically in your cart.
Tell us the room, its size and your ceiling height on our contact page. We will tell you which diameter fits and how many lights to hang.